Messaging apps are now reporting higher Monthly Active Users (MAU) than social networks (Business Insider Intelligence Report 2016). And that’s game changing for Customer Experience (CX) automation. Customers, in their billions, are going to want micro-messaging connections with you. And that means customer support bots aren’t just compelling, they’re essential. So what does this mean for CX right now? Is human resource an endangered species or is this a technology set to unleash something more …
James is an experienced business owner having run and operated a number of start ups in South East Asia. A HK permanent resident & nomad business adventurist.