Support Teams of tomorrow – Call in the bots

Messaging apps are now reporting higher Monthly Active Users (MAU) than social networks (Business Insider Intelligence Report 2016). And that’s game changing for Customer Experience (CX) automation. Customers, in their billions, are going to want micro-messaging connections with you. And that means customer support bots aren’t just compelling, they’re essential. So what does this mean for CX right now? Is human resource an endangered species or is this a technology set to unleash something more …

Airbnb CEO Brian Chesky hints at 2018 IPO

For Airbnb, getting ready to go public has always been thought of as a “two-year process,” and the company is about halfway through that process, Chief Executive Brian Chesky said at a luncheon hosted by the Economic Club of New York on Monday. That would imply an initial public offering in 2018, although Chesky said investors are patient and not pressing the company. “We are working on making sure the company is ready to go …

The Clash of CMS: Magento vs. WordPress

Selecting the most suitable e-commerce platform for developing, managing and maintaining an e-commerce website is critically important, as it can be the deciding factor responsible for either the success or failure of your business. Magento and WordPress have become a common topic of discussion when it comes to e-Commerce development. Both are Content Management Systems (CMS) and come loaded with exemplary features that help online retailers to set up high-end functional e-stores. Most often retails …

App Bank Mondo Crowdfunds £1M In 96 Seconds

Mondo  https://getmondo.co.uk , a London-based fintech startup looking to create a new type of bank, set a record as quickest crowd-funding campaign in history when it took 96 seconds to complete its £1 million funding round on equity crowd-funding platform, Crowdcube. The bank has already launched an alpha test phase and intends to rapidly expand its offerings using the £1 million in crowd-funding as well as a further £5 million in seed funding from Passion Capital, …

E Sports: The Next Billion Dollar Industry

E-Sports has already made appearances on TBS, ESPN, CW, and Disney as a new and upcoming sport. To put into perspective the amazing growth of E-Sports popularity, ESPN broadcasted League of Legends, which topped 2014 NBA Finals views. According to ESPN, 27 million watched the League of Legends final in Seoul, while 18 million tuned in to watch the San Antonio Spurs claim a victory over the Miami Heat. Recent numbers say over 71 million people …

Airbnb has terrified the hotel industry so much, it just agreed to a $17.2b merger

The sharing economy is scaring the hotel industry. Two giant US-based hospitality companies with extensive operations in Australia are uniting to form the world’s biggest hotel chain. And it’s difficult to avoid the conclusion that they are doing so to combat the threat of Airbnb. Marriott International announced overnight it is buying Starwood Hotels, owner of the Westin, Sheraton and W brands, for $US12.2 billion ($17.2 billion). The deal, if approved by regulators and stockholders, would create one hell of a monster in …

James Carstairs

Managing Director

James is an experienced business owner having run and operated a number of start ups in South East Asia. A HK permanent resident & nomad business adventurist.